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Amazing
Budget & Adventure Touring Worldwide -
FAQs
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The world of
backpacking, hostels, budget stays, fun &
adventure.
Frequently
Asked Questions
Already made a
reservation? Booking FAQ's here.
How do I
book online?
1. Enter your
destination, dates, number of people etc. This
brings you to a city page where you will see a list
of all hostels with availability
2. Please choose the hostel you would like to
book
3. You will now see the prices and room types
available.
4. Choose your room type and No of people in your
party.
5. If the information is correct hit the "Click to
Book" button.
6. You will now see a page displaying all the
booking information.
7. If the information is correct click the
"Confirm" button.
8. The system will now request you to complete the
Booking Form.
9. You need a valid credit card to make your
booking.
10. We accept Visa, Visa delta and Mastercard
only.
11. Click "Confirm" and wait for your booking
confirmation.
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How
many people can I book for and for how
long?
You can only book
for a maximum of 7 nights and for 10 people in any
one booking, unless otherwise specified on the
hostels' microsite.
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Do I
need a Credit Card to make a
reservation?
No!
Bookhostels.com operates an online booking service
only and require you to submit a valid credit card
number in order to secure your booking.
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What
credit cards can I use?
You can only book
using a Visa, Visa Delta or Mastercard.
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What
will I be charged?
1. On booking you
will be charged a 10% deposit, plus a US$2 booking
fee
2. This will not be refunded to you on arrival at
the hostel.
3. The remaining 90% is due to the hostel or tour
operator on your arrival.
4. The 10% deposit and booking fee is strictly non
refundable, as per the terms and conditions you
agree to upon making your
reservation.
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Does the
name on the credit card have to be the same as the
name on the Reservation?
No! If you don't
have a credit card but have been given permission
to use a friend's or family member's card to book -
that's ok. In other words, the name on the credit
card can be different to the name on the
reservation.
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Is my
credit card safe?
Yes!
Bookhostels.com uses Verisign, the world leader in
Internet security. All information is encrypted
online and transferred securely direct to the
hostel or tour operator.
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If I am
getting a credit card error while I am booking or
waiting for my confirmation, what can I
do?
Bookings are
secure and processed through WorldPay.
If you are receiving an error, here are some
potential reasons why.
1. There may be insufficient funds to cover the
transaction being booked.
2. You may not have filled out all the information
fields
requested.
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Can
I book over the telephone or by email?
No!
Bookhostels.com operates an online booking service
ONLY. We do not currently offer a reservation
service via the telephone or by email.
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Do I
need to be a member to use your site or stay at one
of your hostels?
1. No, you do not
need to be a member of any Youth Hostel
organisation to stay at any of the hostels
listed.
2. You will need to book your accommodation or tour
in advance and have your booking reference with you
upon check- in at the hostel or upon commencement
of your tour.
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Do I
have to book in advance?
We always
recommend that you book your accommodation and
other services well in advance to avoid
disappointment! Allocation can sell very quickly
especially in High or Peak Seasons.
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Can
you check availability for me?
1. The online
availability that you see is uploaded by each
individual accommodation or tour operator.
2. We have no control over this availability as it
is the direct responsibility of the operator.
3. We are an online company that provide the
technology for hostels and tour operators to sell
their products online.
4. So to check availability you must do so yourself
online. Enter the dates that you need and the
number of people and you will see all the
properties or tours with availability for the dates
of your query.
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Can
you give me directions and contact details of an
operator before I book?
1. Each operator
has its own unique page on the site, this is their
individual "microsite".
2. This page will give you a description of the
hostel or tour, where it's located and the
facilities.
3. As we are an online booking service we do not
provide you with telephone number, email address or
website details until you have made your
reservation.
4. Once you have made your reservation you will be
able to view full contact details and directions to
the property or tour booked upon your booking
confirmation.
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Can
you send me a brochure?
1. All the
information we have about the property or tour is
already displayed online.
2. Each operator has their own page or microsite.
All the information you need will be on these
pages.
3. At the top of the page there are up to 4 photos
uploaded by the operator to give you an indicator
as to what their product is like. Please note
however that pictures of rooms will not necessarily
be the rooms that you will be staying in on your
arrival.
4. Each operator will have a description of their
product and the facilities at their location.
5. The information displayed here is uploaded by
each operator.
6. It is up to each operator to ensure that all the
information here is correct. The operator also
uploads their own rates and availability.
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I
am an older traveller will I still be able to book
one of the hostels online?
1. If a hostel or
tour have any age limits it should specify this on
its detail page (or microsite).
2. All the information on the microsite is uploaded
by the operator themselves and should be accurate
and up to date. It is the operators responsibility
to ensure that all the information is correct.
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If you have
found the answer to your question here, please do
not contact us. If you contact us and your question
has already been answered above, we will most
likely not be able to reply to you due to the large
volume of emails we receive on a daily
basis.
If you have
not found the answer to your question then you can
contact
us
and we will try to reply to your email within the
next 24 hours.
