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Amazing
Budget & Adventure Touring Worldwide -
Booking FAQs
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Seeing & Experiencing the
World on a Budget
(with a sense of adventure!).
I have not
received my confirmation, what can I do?
1. Once you click
the "Confirm" button it should only take up to 1
minute to receive confirmation of your booking on
screen.
2. We then send you a confirmation email with your
booking details. It's important that you enter the
correct email address if you don't you won't
receive the email.
3. Please note that due to the nature of the
internet and individual email servers that
sometimes mails will not be received. If you
require confirmation of your booking please
click
here.
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What
happens if I want to cancel my booking?
1. If you wish to
cancel your booking you must contact the hostel or
tour operator directly to do so. Once the booking
leaves our system we have no more control over
it.
2. In the event of a cancellation the booking fee
and deposit are non refundable. You must cancel at
least 24 hours before your arrival as failure to do
so can result in your card being charged for the
first nights stay.
3. Contact details for the hostel or tour operator
are on the booking confirmation.
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What if
I need to amend my reservation?
1. You must
contact the hostel / tour operator directly to see
if they can amend your reservation.
2. You may need to cancel your reservation and
rebook online. The booking fee and deposit are non
refundable. Contact details for the hostel / tour
operator are on the booking confirmation.
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What
happens if I don't show up and haven't contacted
the hostel?
In the event of a
no show the hostel or tour operator will charge
your card for the first nights stay or tour cost,
and cancel any remaining nights booked. The deposit
and booking fee are non refundable.
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I have
just noticed on my confirmation that my book in day
is the same as my leaving day, how can this
be?
If you make a
booking for 1 day only the date on your booking
will be the day of your arrival only. The
confirmation only shows the dates reserved and not
the check out date.
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If you have
found the answer to your question here, please do
not contact us. If you contact us and your question
has already been answered above, we will most
likely not be able to reply to you due to the large
volume of emails we receive on a daily
basis.
If you have
not found the answer to your question then you can
contact
us
and we will endeavour to reply to your email within
the next 24 hours.
